Refund policy

We offer returns within 30 days of delivery for an exchange or refund. Items must be unused, in their original packaging and in a resalable condition.

For change-of-mind or non-faulty returns, the customer is responsible for return postage. We recommend using a tracked delivery service, as returned items remain the customer’s responsibility until received by us.

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can arrange the appropriate solution. Your statutory rights are not affected.

Customised or personalised items cannot be returned unless they are faulty or incorrectly supplied.

Refunds are issued to the original payment method after the returned item has been received and inspected. Where required by law, the standard outbound delivery cost will be refunded. Any additional charge paid for express delivery is not refundable beyond the standard delivery amount.