Returns & Refunds Policy
We want you to be happy with your order. This policy explains how returns and refunds work, wherever you're ordering from.
Return Eligibility
- Standard, non-customised items can be returned within 30 days of delivery
- Items must be unused, in original condition
- Proof of purchase is required
Customised & Bulk Orders
Customised items are made specifically for you and are not eligible for return unless faulty or not matching the confirmed specification.
How to Start a Return
Contact us with your order number and reason for return. We'll confirm eligibility and provide return instructions.
Refunds
Once we receive and inspect your returned item, we'll process your refund. Refunds typically appear within 5–10 business days.
Exchanges
Need a different size or colour? Let us know when you start your return and we'll arrange an exchange where stock allows.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us with photos of the issue. We'll arrange a replacement, repair, or full refund.
Return Shipping Costs
For standard returns, the customer is responsible for return shipping costs unless the item is faulty or incorrect.