Shipping Policy
This Shipping Policy explains how Be Smart International ships orders worldwide, including delivery times, costs, customs, tracking, and delays.
Where We Ship
We ship worldwide to over 150 countries, including the UK, USA, Canada, Europe, Australia, and the Middle East.
Shipping Rates & Free Shipping
- UK & USA orders over £50: free standard shipping
- UK & USA orders under £50: shipping calculated at checkout
- All other countries: shipping calculated at checkout based on destination
Delivery Times
- Standard shipping: 7–14 business days from dispatch
- Express shipping: 3–6 business days, where available
- Orders dispatch within 1–2 business days unless customised
Customs, Duties & Taxes
Orders shipped outside the UK may be subject to import duties or customs fees, which are the customer's responsibility.
Order Tracking
Once your order is dispatched, you'll receive a tracking number by email.
Customised Order Shipping
Customised items require additional production time, typically 5–8 business days on top of standard dispatch.
Bulk & Wholesale Shipping
Bulk orders are shipped according to the timeline agreed at the time of quote, typically 2–4 weeks.
Delayed, Lost, or Damaged Orders
If your order hasn't arrived or arrives damaged, contact us with your order number and we'll investigate and arrange a replacement or refund.